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06/05 S V Varghese
CEO at SS Consultants & Services

Views:13 Applications:7 Rec. Actions:Recruiter Actions:5

Customer Sales Role - Spare Parts (2-5 yrs)

MP Job Code: 211975

Spare Parts CSR- Indore

No of Open Positions- 2

A leading Pvt. Ltd company since 1982 located in Indore dealer/distributor for Heavy Construction Equipment manufacturing company is looking for Spare Parts CSR for immediate appointment. Candidate should be Diploma/Degree in Mechanical Engineering or Graduate with Good communication skills, sales oriented, proactive enthusiastic and willing to travel With a focus on customer experience and technology, customer supports end users on the process of choosing the right spare part among different options for any sales executive particularly for construction equipment part sale,

Parts name- Rammer, Button Bit, Drilling Rod

Customer Sales Representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales. We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Sales Representative Responsibilities:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.

- Responding promptly to customer inquiries.

- Communicating with customers through various channels.

- Acknowledging and resolving customer complaints.

- Knowing our products inside and out so that you can answer questions.

- Processing orders, forms, applications, and requests.

- Keeping records of customer interactions, transactions, comments, and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Managing a team of junior customer service representatives.

- Ensure customer satisfaction and provide professional customer support.

Knowledge of Spare Part sales of construction Equipment will be preferred.

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