Job Summary :

- As a Customer Sales Representative, you will be responsible for promoting and selling products or services to customers via inbound or outbound calls in a US process. Your primary goal will be to engage with potential customers, understand their needs, and effectively communicate the benefits of our products or services to drive sales revenue.

Key Responsibilities :

- Conduct outbound calls to potential customers or respond to inbound inquiries regarding products or services.

- Build rapport with customers and actively listen to their needs to identify opportunities for sales.

- Provide accurate information about products or services, including features, pricing, and promotions.

- Utilize persuasive selling techniques to close sales and achieve revenue targets.

- Maintain a high level of professionalism and customer service during all interactions with customers.

- Update customer information in the database following each interaction.

- Collaborate with the sales team to share insights, best practices, and strategies for improving sales performance.

- Stay updated on product knowledge, industry trends, and competitor offerings to effectively position our products or services in the market.

- Adhere to company policies and procedures, including compliance with regulatory requirements.

- Meet or exceed key performance indicators (KPIs) related to sales targets, call quality, and customer satisfaction.

Qualifications :

- High school diploma or equivalent; bachelor's degree preferred.

- Proven experience in sales or customer service, preferably in a call center environment.

- Excellent communication skills, both verbal and written, with a clear and professional telephone manner.

- Strong persuasive selling skills and ability to handle objections effectively.

- Ability to work in a fast-paced environment and adapt to changing priorities.

- Basic computer skills and proficiency in using CRM software or other sales tools.

- Strong problem-solving skills and attention to detail.

- Ability to work independently as well as part of a team.

- Willingness to work flexible hours, including evenings and weekends, as required.

- Authorization to work in the United States.