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06/05 Ankita Sharma
HR at Max Life Insurance

Views:101 Applications:49 Rec. Actions:Recruiter Actions:7

Customer Sales Manager - SPARC Channel - Insurance (7-12 yrs)

Anywhere in India/Multiple Locations Job Code: 118736

Description :

Position : Customer Sales Manager - SPARC Channel

Department : SPARC Function SPARC Sales

Reporting to ZCSM (Zonal Customer Service Manager) - SPARC Band 4

Location : Pan India Team size (D/I) 10-12

JOB SUMMARY:

Introduction :


- SPARC is a new initiative aimed at leveraging service touch points with existing customers to generate new sales. We currently have a service-to-sales (S2S) model in place for walk-in customers at our branches. However, there are many other instances and touch points, where we interact with our customers, which are not leveraged for generating sales - such as financial payouts, service request, premium reminder calling etc. Total volume of such touch points is ~3-4 lacs per month hence there is enough revenue potential in these touch points due to which SPARC has been conceived.

- This position will be responsible for managing, developing & supervising the team with a key focus on revenue generation, customer service, retention and sales through relationship building.

KEY RESPONSIBILITIES :

A. Drive Revenue through Cross sell / Up sell :

- Ensure team works on every lead allocated from HO team

- Drive productivity measures like lead to conversion ratio.

- Supervise daily activity plan of team & setup governance mechanism

- Undertake join field work with team to demonstrate successfully financial planning skills.

- Ensure 100% training/certification of the team from regulatory perspective

- Exceed month on month revenue target & collection target

B. Customer Service/Retention through relationship management :

- Establish customer relationship building culture in the team

- Help team resolve service requests of customers

- Drive renewal collection on allocated base.

- Provide appropriate training to team for effective customer service.

- Drive team to generate leads from existing customers.

C. Team Management :

- Identify and hire right candidates with the help of HR

- Ensure 85% hiring module completion at all times

- Drive productivity and activation for all FOS

- Manage Attrition

- Measures of Success

- Execution measures

- Drive revenue through cross sell/up sell business

- Collection of due premium as per target.

- Service resolution percentage/TAT

- Customer satisfaction score

- Retention of team

- Process compliance

Key competencies/skills required :

- Building relationships - ability to influence customers/peers

- Strong Stakeholder Management

- Building collaboration - ability to influence team

- Detail-oriented

- Customer centricity.

Key Relationships Management (Internal /External) :

- Internal : Head of SPARC, CET team, Training, HR

- External: Customers

Desired qualification and experience :

- Graduate/Post Graduate in Management

- Must have a minimum of 7+ year's experience.

- Experience in managing customer relationship

- Knowledge of Insurance sales and related processes

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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