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20/01 Prajakta Kulkarni
Director at Qrata

Views:15 Applications:5 Rec. Actions:Recruiter Actions:0

Customer Retention Role (7-9 yrs)

Mumbai Job Code: 254534

Are you a customer retention and growth ninja looking for your next big adventure? Look no further! We are seeking a customer retention and growth strategy specialist to join our team at our organization and help us take our customer experience to new heights.

- As customer retention and growth strategy lead, you will be in charge of developing and executing strategies to keep our customers happy and coming back for more. You'll work closely with our team to identify and implement new ways to increase customer engagement, improve retention rates, and drive growth.

- But we don't just want someone who is all work and no play. We're looking for a fun-loving, creative individual who can bring new ideas to the table and isn't afraid to think outside the box. If you're the type of person who can turn a boring customer survey into an interactive game, we want you on our team!

Responsibilities include :

- Developing and executing strategies to improve customer retention and drive growth

- Identifying and implementing new ways to increase customer engagement

- Working closely with the team to improve the overall customer experience

- Being a fun, creative, and out-of-the-box thinker

Qualifications :

- Proven experience in customer retention and growth strategy

- Strong leadership and team management skills

- Excellent communication and interpersonal skills

- Ability to think creatively and come up with new ideas

- Experience in a customer-facing role is a plus

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