Customer Relationship Officer - Sales - Jewellery (0-3 yrs)
Customer Relationship Officer
1) Make sure that the customer is aware of the delivery date.
2) Needs to build good rapport customer to generate additional business with the help of reference and repeat business.
3) Ensure that there should not be any escalations, in case of escalation same has to be closed with the help of Team leader or City lead.
4) Fixing the appointment basis customers availability and exhibit the jewellery requested and close the sale.
5) Follow up on the postpone leads by calling the customer, on the date and time requested.
6) Extend support to the fellow team members in case of any
7) Has to be a team player by sharing best practice with in the team.