Customer Relationship Officer - Jewellery (2-3 yrs)
ROLES AND RESPONSIBILITIES:
- Make sure that the customer is aware of the delivery date.
- Needs to build a good rapport customer to generate additional business with the help of reference and repeat business.
- Ensure that there should not be any escalations, in case of escalation the same has to be closed with the help of Team leader or City lead.
- Fixing the appointment basis customers availability and exhibit the jewellery requested and close the sale.
- Follow up on the postponed leads by calling the customer, on the date and time requested.
- Extend support to the fellow team members in case of any
- Has to be a team player by sharing best practice within the team.
DESIRED SKILLS AND EXPERIENCE:
- Graduation with 2-3 years of experience in Jewellery Sales.
- The Candidate should be well versed with Jewellery Industrial
- The candidate should have good English fluency and should also speak local language.
- The candidates should have knowledge of chat & email process
-Fluency in English and Hindi is mandatory with decent typing speed.