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14/10 Shreeti
HR at PeopleKonnect

Views:52 Applications:31 Rec. Actions:Recruiter Actions:5

Customer Experience Role - Retail (1-4 yrs)

Gurgaon/Gurugram Job Code: 132672

- Maintaining a positive, empathetic and professional attitude toward customers at all times

- Answering large amounts of incoming calls professionally to provide information about products, services, receive orders, cancel orders, and obtain details of complaints

- Identifying and assessing customers- needs to achieve satisfaction

- Building sustainable relationships and trust with customer accounts through open and interactive communication

- Meeting personal/customer service team sales targets and call handling quotas generating sales leads wherever necessary

- Keeping records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken

- Providing accurate, valid and complete information by using the right methods/tools

- Making regular calls to existing customers or potential customers to provide education, support, troubleshooting, and sales information, related to products or services we offer

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