Recruiter at Global Consultancy & Management Solutions
Views:123 Applications:50 Rec. Actions:Recruiter Actions:17
Customer Experience Role - FoodTech eCommerce Firm (0-2 yrs)
Here's what your typical day would look like
- Working with a team that drives the - customer experience- for one of the fastest growing membership programs
- Communicating with customers through chats / emails / calls to resolve their dine in-related concerns and queries, within a predefined TAT
- Help merchants improve service quality by relaying feedback and escalating performance issues
- Work closely with Supply team to share user feedback on partner restaurants
- Provide feedback to our product and engineering team to ensure that both partner and user experience is world-class
- Hustle with one of the most hard-working teams in the country - weekends are our busiest days, this calls for 6-day weeks for the team, which we work on a rotational basis
Job Requirements :
- 0 to 2 years of work experience (prior work experience in a customer/merchant-facing role is a huge plus)
- Excellent written and verbal communication skills in English, and a functional knowledge of Hindi
- A huge amount of empathy, calmness, and positivity - these are absolutely non-negotiable
- Customer-centric approach when resolving queries and concerns
- People who enjoy working in a highly charged environment, with unpredictable hours, without compromising on quality
- People who are willing to work in shifts as per the need of the business
Notice period should not be more than 30 Days.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
