Job Description

Customer Service International Voice Process :

- Provide customer support and resolve customer queries.

- Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed. Also, providing FCR (First call resolution).

- Research, Diagnose, troubleshoot and identify solutions to resolve customer issues.

- Candidate should be flexible to work in 24-7 environments (US Shift).

Candidate Profile :

- Talent for delivering outstanding service.

- Adept communication skills, in both written and verbal form

- The ability to multitask, be flexible, detail-oriented and can adapt to changes.

- Based on location and/or program, additional skills may be required

- Minimum 6 months of customer service experience required.

- Strong computer proficiency required.

- Propensity for problem-solving using program resources and prior knowledge.

Industry Type - Retail (E-commerce)

Min/Max Experience - 0 to 5 Years

Salary - Freshers - 3,20,000 LPA

Salary - Experienced - up-to 3,50,000 LPA

Location - Block 12, 10th Floor, Inside Pritech Park, Bellandur Eco space - Bangalore

Qualification - High School Grad /Any graduate

Walk in for interview location - Wroots Global Private Limited #627-628, 4th Floor, 5th Cross, 15th main 80ft Road Koramangala 4th Block Bangalore 560034

Opposite to Sri Chaitanya PU college .

For More information Call Ashutosh Singh 9686524660 or Mail

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