HR Executive at Doxy Software Services Private Limited
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Customer Escalation Specialist (1-4 yrs)
Customer Escalation Specialist
- Handle customer inquiries predominantly through calling, with approximately 20% of communications through emails.
- Deliver information about our products and services, troubleshoot issues, and address customer complaints with efficiency and accuracy.
- Maintain a high level of professionalism and rapport with every customer interaction.
- Manage a high volume of calls with varying degrees of questions or concerns.
- Keep record of customer interactions, transactions, comments, and complaints.
- Work towards meeting personal/team qualitative and quantitative targets.
Qualifications :
- Minimum 6 months experience in a customer support role, preferably with a significant component of phone-based customer interaction.
- Strong communication skills, both verbal and written.
- Proven problem-solving skills with the ability to handle complex customer issues.
- Confident in speaking and addressing customer concerns.
- Experience with CRM systems and practices.
- High school diploma or equivalent; further education or certification in customer service is a plus.
Benefits :
- Competitive salary and performance-based incentives.
- Flexible scheduling options.
- Opportunities for professional growth and development.
