Customer Delight Executive - Non-voice Process - eCommerce - WalkIn (0-5 yrs)
Job Description Position Name : Customer Delight Executive (Non-Voice Process_Email & Chat)
Location - Bangalore(Hosur Road)
Reports to: Team Leader
Educational Qualification :12th grade Passed/Diploma/ undergraduate/ Graduate (any stream)
Desired Candidate Profile:
- Passionate and Good command over English Language, ability to effectively communicate information in written format then you at the Right place! We are on the lookout for a customer advocate like no other. Someone who can express themselves effortlessly and effectively in English.
- Personality traits Knowledge of customer service principles and practices
- Problem solving ability.
- Customer focused & service oriented.
- Good Command on verbal & written English
- Willingness to work in shifts (Flexible to work in 24 x 7 environment)
Key Responsibilities :
- Responsible for providing chat support for customers on pre- orders and post order service.
- Performs work in accordance to standardized policies and procedures.
- Responsible for customer satisfaction through effective handling of customer problems.
- Work requires strong analytical ability to resolve complex issues in addition to effective written skills
Desired Profile :
Experience 0 - 5 Years
Industry Type Internet / Ecommerce
Role Other
Functional Area Other
Employment Type Full Time, Permanent Job
Compensation: 50,000 - 2,00,000 P.A.
Location Bengaluru(Hosur Road)
Keywords Customer Service Non Voice Process Chat Customer Satisfaction Customer Focus Team Leading Problem Solving Writing Skills Educational Qualification English Language
Contact - Priti Ahuja
7980466522
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