Recruitment Executive at Selections HR Services Pvt Ltd
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Customer Care/Support Role (0-2 yrs)
Customer Service Profile with reputed MNCs. (US/UK Shift)
Location : Airoli, Sakinaka, Thane, Vikhroli, Ghansoli.
Salary range : 10,700- 41,000 plus incentives
- HSC and Graduate Freshers can also apply.
Shift : US/UK.
Job Overview :
- A Customer Care Representative is a vital member of the customer service team responsible for providing exceptional support and assistance to customers, ensuring their satisfaction with products, services, or inquiries. The role involves interacting with customers through various communication channels to address their concerns, resolve issues, and offer guidance. Customer Care Representatives are essential in maintaining positive relationships with customers and promoting brand loyalty.
Key Responsibilities :
Customer Interaction :
- Respond promptly and courteously to customer inquiries, requests, and complaints via phone, email, chat, or social media platforms.
- Listen attentively to customers' concerns, understanding their needs and providing appropriate solutions.
- Demonstrate empathy and patience in dealing with customer issues to create a positive customer experience.
Problem Resolution :
- Analyze customer problems, troubleshoot technical issues, and offer clear and effective solutions.
- Follow company guidelines and protocols to address customer complaints and escalate complex issues to appropriate departments if necessary.
- Strive to resolve issues on the first contact, ensuring customer satisfaction and retention.
Product Knowledge :
- Acquire a deep understanding of company products, services, and policies to accurately address customer queries.
- Keep up-to-date with product changes and enhancements, staying informed to provide accurate information to customers.
Order Processing and Management :
- Process customer orders, cancellations, and returns efficiently, ensuring accuracy and adherence to established procedures.
- Monitor order status, shipment, and delivery, and communicate updates to customers proactively.
Customer Feedback :
- Actively gather customer feedback and insights to identify areas for improvement in products or services.
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