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24/05 Shubham Arora
Client Sourcing Specialist at NIIT

Views:43 Applications:8 Rec. Actions:Recruiter Actions:4

Customer Care Specialist - IT (0-3 yrs)

Gurgaon/Gurugram Job Code: 274219

Title : Customer Care Specialist (US process)

Location : Gurugram (Work from office only)

Company : Wipro

Roles and Responsibilities of a Customer Care Specialist :

- Customer Service through calls

- Ensure timely and accurate service delivery at defined productivity levels

- Build client & domain knowledge to be able to deliver a resolution on the first conversation

- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort

- Maintain Internal Service Attendance & Accountability policies

- Execute issue /query & Client level delivery quality on calls

- Adhere to Customer resolution and ensure proper documentation &follow-up

- Identify, share and support operational improvements

Eligibility :

- Graduates in B. Com, B.A, BCA, BBA, BHM, BSc & BSc IT, MBA, M.Com, M.A (Correspondence mode) (Except Stats, Math's Hons & Eco Hons)

- B.Tech. with min 6 months of experience is required in BPO/KPO

- Regular MBA, M. Com, MA with min 6 months of experience is required in BPO/KPO (Except MCA and MSC)

- Gap should not be more than 4 years after graduation.

- Undergraduates/ pursuing graduation are NOT eligible.

- Candidates who are currently located in Delhi NCR/Gurgaon are only eligible.

Work Experience :

- Freshers and Experienced : 0-29 months

- Excellent communication skills- Written and Verbal

- Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login)

- Proficient in computer usage and Basic knowledge of MSOffice/ Excel

What Wipro offers :

- Defined career roadmap which offers growth opportunities

- Performance-based incentive program (Depends on Process/Client Alignment)

- Investment in talent development and skills enhancement

- Work-life balance with a 5-day workweek

- Collaborative environment with best-in-class professionals

- Focus on colleague engagement and fun at work

Interested candidates please share your CVs

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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