HR Recruiter at Prov HR Solutions Pvt Ltd
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Customer Care Specialist - International Voice Process (1-4 yrs)
Customer Care Specialist ( International Voice Process)
Role : Customer Care Specialist
Location : Chennai
- US/UK Shift
Salary : As per company norms
Job Descriptions :
- Answering incoming calls from Lycamobile Customers, responding to their queries in an efficient and timely manner to ensure customer satisfaction.
- To escalate issues to concerned internal departments or team leaders as and when required.
- Ensure Adherence to product scripting in all other customer communications
- Fault resolutions and raising tickets to respective departments
- Manage and maintain product related databases in line with the specified KPI's.
- Ensure quality of data capture from customers.
- Flexibility with shift patterns is required to ensure.
- Able to Handle Email & Chat when required.
Requirement :
- Minimum 1 year experience in international voice process
- Excellent English Communication
- Willingness to work in shift (US/UK)
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