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13/03 R. Aishwarya
HR Recruiter at PROV HR Solutions

Views:14 Applications:5 Rec. Actions:Recruiter Actions:0

Customer Care Specialist - BPO (1-3 yrs)

Chennai Job Code: 262238

Job Description for Customer Care Specialist :

- Answering incoming calls from Lyca Mobile Customers, responding to their queries in an efficient and timely manner to ensure customer satisfaction.

- To escalate issues to concerned internal departments or team leaders as and when required.

- Ensure Adherence to product scripting in all other customer communications

- Fault resolutions and raising tickets to respective departments

- Manage and maintain product related databases in line with the specified KPI's.

- Ensure quality of data capture from customers.

- Flexibility with shift patterns is required to ensure.

- Able to Handle Email & Chat when required.

Requirement : 

- Minimum 1 year experience in International Voice Process

- Excellent English Communication

- Willingness to work in shift (US/UK)

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