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17/07 Tanya
Entrepreneur at SSV HR Services

Views:48 Applications:21 Rec. Actions:Recruiter Actions:6

Customer Care Role - Voice Support - BPO (2-3 yrs)

Mumbai Job Code: 167587

Ecommerce Customer Care -VoiceSupport - Work From Home

We're Hiring Customer Services Executive for Ecommerce Company - Work From Home

Qualification: HSC or Any graduate

Experience : 2 years - 3 years Customer Services Voice Exp (International bpo voice experience preferable)

Process : Voice Process (Ecommerce)

Shift Timing: Day Rotational shift

Salary Range: Rs. 20,000 to Rs. 25,000 Inhand + Incentives

Skill Required: Excellent Verbal & Written Communication Skill

Role & Responsibilities :

- Managing incoming calls and customer service inquiries

- Identifying and assessing customers needs to achieve satisfaction.

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts, and file documents

- Follow communication procedures, guidelines, and policies

- Candidate needs to handle social media platforms including Facebook, LinkedIn, Twitter, Instagram, etc

- Must have prior knowledge of Handling Social Media Account for any E-commerce Co.

- Need to handle email and inbound queries via Calls, Email & Chat

Interested candidates can call on 9773322877 | 9769106910

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