HR at MoreYeahs IT Technologies
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MoreYeahs Inc - Customer Care Role (2-8 yrs)
Profile : Call Centre Representative
Shift : Night Shift
Salary : Depends on knowledge and expertise
Experience : 2-3 Years (Call Centre experience preferred)
Employment : Full time employment
Job Description :
We are looking for a Call Center Representative that will be the liaison between our company and its potential customers. The successful candidate will be able to accept ownership for effectively solving- customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities:
- Identify customers- needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Manage calls and respond to customer's email
- Provide product and services information to customers
- Approach expected customers and give presentation on current projects and services
- Research required information using available resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
Qualifications and skills :
- Proficient in relevant computer applications
- Knowledge of customer service practices and principles
- Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)
- Ability to handle stressful situation appropriately
Job Type: Full-time
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