Recruiter at Utkarsh Staffing Solutions
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Customer Care Role - Inbound Process - Logistics (0-5 yrs)
Opening for Top Logistics company for Inbound process with Good communication skills for General shift
Must know either of the following
- English and hindi
- Telugu
- Tamil
- Kannada
Job role :
- Answer calls and respond to emails
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
Interested can contact at 9845184940
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
