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11/01 Meeta
Branch Head at Talent Corner HR Services

Views:32 Applications:5 Rec. Actions:Recruiter Actions:0

Customer Care Role - FMCG (1-3 yrs)

Mumbai Job Code: 105864

Key responsibility:

- Handle inbound calls of customers and provide resolution

- Process customer orders/changes/returns according to established department policies and procedures.

- Manage and prioritize multiple concerns simultaneously.

- Listen, document, and help resolve conflicts with customers via phone, email or social media.

- Provide timely feedback to company management regarding challenges or customer concerns.

- Ensure customer satisfaction

- Data entry Technical Skills:

- Microsoft Excel and Word

- Familiar with CRM systems and practices

- Strong phone contact handling skills and active listening

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