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07/01 Shivangee Soni
HR at MoreYeahs IT Technologies

Views:286 Applications:98 Rec. Actions:Recruiter Actions:37

Customer Care Role - BPO (2-8 yrs)

Any Location Job Code: 141979

Profile : Call Centre Representative

Shift : Night Shift

Salary : Depends on knowledge and expertise

Experience : 2-3 Years (Call Centre experience preferred)

Employment : Full time employment

Job Description :

We are looking for a Call Center Representative that will be the liaison between our company and its potential customers. The successful candidate will be able to accept ownership for effectively solving- customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.


- Identify customers- needs, clarify information, research every issue and provide solutions and/or alternatives

- Seize opportunities to upsell products when they arise

- Build sustainable relationships and engage customers by taking the extra mile

- Keep records of all conversations in our call center database in a comprehensible way

- Management and resolve customer complaints

- Sell products and place customer orders in the computer system

- Identify and escalate issues to supervisors

- Manage calls and respond to customer's email

- Provide product and services information to customers

- Approach expected customers and give presentation on current projects and services

- Research required information using available resources

- Document all call information according to standard operating procedures

- Recognize, document, and alert the management team of trends in customer calls

- Follow up customer calls where necessary

Qualifications and skills :

- Proficient in relevant computer applications

- Knowledge of customer service practices and principles

- Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)

- Ability to handle stressful situation appropriately

Job Type: Full-time

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