Recruiter at VU Job Solution
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Customer Care Role (0-6 yrs)
Duties and responsibilities :
- Responsibility for hands on interaction within social media presences (Facebook, Twitter, Playstore & Linkedin etc)
- Use of a toolkit to measure and monitor social activity- find out what works, tweak and improve communications, tactics, campaigns etc
- Close liaison with other parts of the organization to ensure excellent customer service is being delivered
- Respond and react to changes within social networks - functionality, etiquette, reporting etc
- Monitor and present relevant data, trends, successes, exceptions etc ORM (Online response management ) / Voice
- Utilise great web etiquette skills to ensure you deliver the right message online, help people, etc - Think on your feet- real time content writing, online discussion, interactions etc. Creative input on content, ideas on social media
- 9 hours shifts and 1 Rotational Weekly Off (No Saturday and Sunday fixed off)
Required:
- Experience band 1 -2 years in Handling Escalation Calls, Customer Support Calls.
- At least 1-2 years- experience handling Social media platforms
- Good understanding online reputation management
- Zeal to innovate and improvise
- Excellent verbal & written communication skills
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
