HR Executive at Advatix APAC Logistics Pvt Ltd
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Customer Care Representative - BPO (0-3 yrs)
We at Advatix are recruiting Customer care representative for Gurgaon location.
Process: US Process (Night Shift)
Responsibilities:
- Maintaining a positive, empathetic and professional attitude towards customer at all times.
- Responding promptly to customer inquiries
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Keeping record of customer interaction, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary
- Manage large amounts of incoming calls
- Providing feedback on the efficiency of the customer service process
- Identify and assess customers' needs to achieve satisfaction
- Go the extra mile to engage customers
Requirements :
- Experience of working in US process
- Experience working with customer service
- Ability to stay calm when customers are stressed or upset
- Comfortable using computers
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
HR
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