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10/05 Mitali Saini
Human Resource Manager at Bizaccen Knnect Pvt Ltd

Views:17 Applications:6 Rec. Actions:Recruiter Actions:1

Customer Care Representative (1-2 yrs)

Mumbai Job Code: 325135

Listening to customers :

- Identifying customer needs and expectations, and listening to their concerns, issues, and questions.

Providing service :

- Delivering service requests efficiently, and ensuring the customer receives an effective service.

Resolving issues :

- Providing customers with clear instructions to resolve issues, and calmly responding to customers' complaints.

Managing orders :

- Ensuring orders are delivered promptly, and rerouting customer calls to other departments when advanced solutions are needed.

Conducting surveys :

- Collecting data about customer satisfaction, churn rate, brand image, and awareness.

Analyzing data :

- Devising new strategies or updating existing ones based on customer data.

Communicating with customers :

- Communicating with customers through various omnichannel channels, including email, social media, phone, or SMS.

Monitoring performance :

- Devising ways to measure how well clients are being served, and establishing metrics for the team to reach.

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