Recruitment Consultant at Right Minds Consulting
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Customer Care Operations Role - eCommerce (1-5 yrs)
Company Profile:
We @Assembly (www.assemblytravel.com) are keen to collaborate with young, potential talent that show an inclination to learn and grow within the digital media / ecommerce industry with a very promising opportunity to build a large e-commerce brand in the luggage space. We can assure you to meet all your goals to grow organically with us.
Assembly Luggage (www.assemblytravel.com)
We are an emerging ecommerce brand in the luggage space and growing well. Our design philosophy is to create products that make the travel experience better, enabling smoother transit & better organization on a trip. Our core distribution & marketing channels is digital, with specific emphasis on direct-to-consumer (own website).
JD for Customer Care Operations-Digital:
- Involves interacting (emails, chats and calls) with customers to resolve queries or concerns they may have.
- Interacting with the backend team to ensure customer delivery timelines are met & their grievances are taken care of.
- Working closely with product/delivery teams to understand and give input to introduce product changes, if any, based on customer service experience and feedback.
- Developing and maintaining standard operating procedures for common situations.
- Preparing performance reports by collecting and analyzing data from the customer service functions.
- Specifying and building tools to improve the speed and quality of support.
- Requires people to have decent communication skills both in written and spoken English.
- Candidates with call centre/customer care experience of up to 2 years, in an ecommerce setup would be preferred.
Experience: 1 to 4 years
Location: Gurugram
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