Consultant at Rightminds Consulting
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Customer Care Operations Role (0-2 yrs)
Role: Customer Care Operations
- Involves interacting (emails, chats and calls) with customers to resolve queries or concerns they may have.
- Interacting with the backend team to ensure customer delivery timelines are met & their grievances are taken care of.
- Working closely with product/delivery teams to understand and give input to introduce product changes, if any, based on customer service experience and feedback.
- Developing and maintaining standard operating procedures for common situations.
- Preparing performance reports by collecting and analyzing data from the customer service functions.
- Specifying and building tools to improve the speed and quality of support.
- Requires people to have decent communication skills both in written and spoken English.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
