Job Description: Customer Care Executive

Company: JINDAL

Post:Customer Care Executive

Location: Moti Nagar

- CTC: 15,606 CTC per month

- In-hand Salary: 15,000

- Additional Benefits: ESIC deductions apply

- Training Stipend:- 5,000 for the initial 18 days of training

- Shift Timing:- Day Shift, 9 hours per day, within the window of 8:00 AM to 8:00PM

- Working Days:- 6 days a week with 1 rotational off

- Work Arrangement:- On-site (Work from Office)

- Eligibility:- Undergraduate and Graduate candidates are welcome to apply

- Upcoming Exams Policy:- No exams till 30th June

- Leave Policy:- No long leaves will be granted during the initial period.

- Responsibilities:-

- Handle inbound customer inquiries via phone calls and provide assistance regarding JINDALX products and services.

- Address customer concerns, complaints, and queries in a professional and courteous manner, ensuring customer satisfaction.

- Maintain accurate records of customer interactions and transactions in the designated system or software.

- Collaborate with team members and departments to resolve customer issues efficiently and effectively.

- Adhere to company policies, procedures, and quality standards while interacting with customers.

Requirements:-

- Excellent verbal communication skills in English and Hindi.

- Customer-centric approach with the ability to actively listen and empathize with customers.

- Basic computer skills and familiarity with CRM systems or similar software preferred.

- Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.

- Flexibility to work day shifts within the specified timing window.

- Willingness to work from the office location in Moti Nagar.