Manager at Qcentrio Pvt Ltd
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Customer Associate (0-2 yrs)
Role: Customer Associate
Location: Airoli, Navi Mumbai
Position: 200 open position
Shift: Night shift
Education: Any graduate or intermediate (10+2) is also preferable.
Job type: Permanent
Client: Top MNC
Experience: Fresher Preferred
- Responsible for answering customer support calls for general queries related to products.
- Provide quality customer service and support via telephone to ensure that customers' issues & and complaints are resolved.
- Provide quality service to all clients.
- Provide quality customer assistance via telephone to bring resolution to escalated customer product and service issues.
- Should be trained and updated in industry-specific technology and in client's processes, applications, utilities, and products.
- Maintain a high level of expertise, soft-skills, and telephone etiquette.
- Escalate appropriate issues to team leads.
