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23/11 Kavita Sharma
Senior Executive - Human Resources at QI Spine

Views:86 Applications:18 Rec. Actions:Recruiter Actions:18

Customer Advisor - Healthcare (1-11 yrs)

Mumbai Job Code: 244766

Customer Advisor - Inbound + Outbound calls handling 

Greetings for the day!!!

- We are been hiring here for a Customer Advisor role.

About the company :

- QI Spine Clinic is India's first Spine Rehabilitation Clinic dedicated to non surgical treatment of back and neck pain. QI Spine Clinic was founded in 2011 with the vision of ending back pain in India. Our advanced treatment methods & multidisciplinary team has helped many patients avoid surgery. We work collaboratively with an advisory panel of leading Spine Surgeons, Neurologists, Rheumatologists and Doctors of Physical Medicine in India & globally. Overall we have 22 QI Spine clinics pan India.

Designation : Customer Advisor

Location : Mumbai (Kurla)

About the role :

- Need basic MS Office knowledge ( Excel & Word )

- Should have good Convincing skills & need to be good at decision makings

- Calendar Management

- Will be responsible for Dr. calendar as well as the customer appointments as per Dr. Availability

- Handle basic customer complaints & provide Resolution ASAP

- Need to ensure that the customer gets timely appointments

- Need to keep track of customer Experience

- Need to call customer and convince them to be complainant for the treatment & book appointments as per Dr. availability

Interested candidates can mail their update resume

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