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26/04 Shabista Hashmi
HR at Cultfit

Views:61 Applications:10 Rec. Actions:Recruiter Actions:4

Cult.fit - Assistant Manager - Telesales (4-6 yrs)

Bangalore Job Code: 210337

Asst. Manager - Tele Sales

Job Title : Assistant Manager - Business Operations

Team : Assisted Sales

Reporting to : Operations Lead, Assisted Sales

Job Description :

Handling daily operations :

- Making sure that the correct procedures are followed and routinely giving directions.

- Supporting team members for any escalations to ensure adequate resolution.

- Understand all the products, services, procedures and guidelines in depth and communicate same to all team members

- Leading the team on corrective actions derived from daily data analysis with minimal supervision from Ops Lead

Team Management :

- Independently lead team of 60-70 consultants with support of 4-5 TLs

- Setting of daily targets for the team in order to achieve weekly/monthly target

- Fostering a healthy culture and high level of discipline in the team

- Motivating the team to work in an efficient manner and helping them to cover up any loopholes

- Training of agents to ensure better customer satisfaction and better call quality.

- Evaluating performance of the team members on daily basis and sharing regular feedback

- Monitor calls to ensure that due procedures and quality standards are strictly adhered to.

Customer Focus :

- Achieving the assigned target for sales and conversion and following all SOP's

- Ensure that customers are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times.

- Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members

- Working on recruitment of consultants, team management, team coaching, team handling, atc.

Data Analysis & Insights :

- Creating informative data cuts to give business direction to the team

- Highly data oriented and possess proactive approach to taking corrective measures with minimal supervision

Behaviors :

- Minimum Qualification; Graduation/PG

- Experience of 4+ years into team management.

- Should have sound knowledge of Tele sales and Chat process' metrics

- Go getter attitude with extremely high level of curiosity to find out 'how's' of business

- Ability to learn about products and services and describe/explain them to the prospects

- Ability to build rapport and trusting relationships

- Clear communication and active listening skills

- Ability to adapt to changing environment and openness to learn

- Ability to multitask and organize activities based on priority

Rounds :

- Round 1; Screening by Talent Acquisition Team

- Round 2 ; Resume screening by Ops Lead

- Round 3 ; Interaction with Ops Lead

- Round 4 ; Presentation with the Panel

- Round 5 ; HR Round

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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