HR Manager at Crossbeats
Views:120 Applications:36 Rec. Actions:Recruiter Actions:23
Crossbeats - Executive - Customer Care (2-5 yrs)
- Handling escalations and complex queries.
- Manage large amounts of incoming and outgoing calls
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive -communication
Key skills required :
- Proven customer support experience or experience as a client service representative
- Excellent communications skills
- Ability to listen and active problem-solving skills
- Good interpersonal skills
- Ability to handle pressure
- Ability to multi-task, prioritize, and manage time effectively
