HR Manager at Crossbeats
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Crossbeats - Associate - Customer Support (0-1 yrs)
- Attend to support cases via phone, email or online web tools.
- Collect information from users to understand and resolve problems remotely
- Advise customers on the appropriate action.
- Utilize available resources and aids in coming up with solutions for problems.
- Accurately log relevant details of all interactions with customers.
- Follow up pending actions from customers and other resources in the organization, and track each call to resolution.
- Strictly follow support procedures while abiding with privacy guidelines in handling customer information.
- Analyze trends and patterns in incidents, and provide feedback to Customer support managers and the application team
