Our Client was established as a company to cater focus on manufacturing of handcrafted bangles.

The next generation of the family has taken over the business and have introduced a spark of freshness and boldness in the new creations.

The brand prides itself on the superior finish it provides to each piece of jewelry.

Our Client offers to the fineness of the metal by putting layers of elegance and detailing to bring out the most mesmerizing designs. Along with quintessential bangles, it also excels in creating karas and bracelets

Brief JD

Position - CRM Head

Department - Sales - CRM

Reported by - CRM Team and Order Booking team

Job Responsibilities

- Build the entire CRM Department

- Prepare the SOPs for the department

- Ensure alignment of the SOPs to the current practices followed

- Ensure proper allotment of customers within the team

- Ensuring customer's queries are resolved with high customer satisfaction and building good rapport and focusing on long term association with the customers

- Ensure effective communication& check with customers for feedback

- Communicating withclients (wherever required) through email and verbally about new order and existing order follow-ups

- Follow-up with PPC in ensuring on scheduled production planning and delivery of orders received from the customers

- Building a smart team, whereby customers feel happy to call & order. And are also comfortable to get in touch with. The members must then act as SPoC's for respectively allocated customers.

- Ensure proper Manpower planning to provide uninterrupted customer service.

- Conducting / scheduling OJT's for the team

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