Job Description :

We have an Urgent Opening with a leading organization in Mumbai with an Leading paint manufacturing Industry for the position of CRM Executive for Mumbai Location.

Position - CRM Executive ( Loyalty Program).

Roles & Responsibilities :

- Planning and delivering CRM strategies across the organization with a view to retain existing customers, increasing brand loyalty and expanding the brand.

- Making sure the customer database is correctly segmented for targeted marketing activities.

- Collaborating with other departments to ensure the CRM strategy effectively works well for every aspect of business.

- Development of testing strategies to guarantee the most efficient approach for the organization and its customers.

- Coming up with creative ideas, preparing proposals, overseeing the production process & execution and reporting the results to the relevant people.

- The ability to meet tight deadlines and outstanding time management skills.

- Team working, implementation of new strategies and stay on top of the administration activities.

- Excellent communication skills with the strongest command in English written and verbal as you must speak with employees, and customers.

- Commercial awareness : A CRM Executive must know his/her target market well and have the ability to create campaigns that grab the attention of customers that can solve their problems.

- Top quality analytical skills : A big part of your job involves gathering and analyzing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.

- First level of contact between the customer and the organization.

- Regular follow up with clients.

- Handle customer queries, understand customer requirements and suggest efficient solutions

- Present progress and development of the Team to its stakeholders.

- Daily Reports management

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