Who are we looking for ?

- Passionate individuals raring to make an impact in high growth/high ownership startup environment

- Highly empathetic and customer obsessed individuals aspiring to build a career in customer success/business operations

- This role will be responsible for helping our learners navigate their career transformation journey with Crio programs.

- Previous work experience in Customer Success (preferably in Ed-Tech space) would be an added advantage

Should have :

- Have strong written and verbal communication skills

- Highly empathetic attitude towards users and genuinely want to help people grow

- Love to help people achieve their goals

- Active listening skills and are genuinely curious about how things work, or why they don't

- An ability to test new process and with making quick decisions in a fast-paced environment

- Proactive, disciplined, organized, and resilient

- Are eager to learn new things and willing to ask for/ receive feedback

- Ability to mange your work in a organized way and report progress

- Strong execution rigor and detail orientation

- Freshers with excellent communication skills can apply.

Good to have :

- Comfortable with handling data and reports with the right tools (MS Excel is a preferred skill)

- A basic understanding of programming

What will you do ?

- You need to understand Crio products and services deeply

- You need to understand the learner's profile, aspirations and constraints if any deeply

- On daily/weekly level, understand the user progress, challenges of a user with data and interactions through call/ WhatsApp/slack

- Actively monitor progress/feedback data and engage with users to drive progress and good experience

- Be a coach and a good motivator for these learners to ensure they are progressing in their respective tracks, ensure they are completing their tasks

- Keep track and record of all the learner queries and your interactions in our internal databases in a comprehensible way.

- Proactively understand the user challenges and problem solve it with help of all internal teams through the process & product changes

- You will have a 6 day working week.

Salary Range : 3 - 3.5 Lpa