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30/07 Urvashi Bijoor
Talent Acquisition Specialist at CredR

Views:274 Applications:52 Rec. Actions:Recruiter Actions:26

CredR - Assistant Manager - Post Sales/After Sales Services (2-6 yrs)

Bangalore Job Code: 226087

Post Sales Services - Assistant Manager 


Key Responsibilities & Deliverables :

- Taking care of Customer Post Sales Services and Query

- From Complaint handling to Resolution using Field Mechanics

- Rectifying Customers Complaints

- Conduct a Root Cause Analysis to understand the problem the customer is facing.

- Plan journey for mechanics along with scheduling, ensure proper coordination is done so that there are no gaps while execution.

- To ensure timely submission of the Solutions to the customer for spare parts and service contracts

- Ensure submission of relevant bills & invoices for work done through service centers / external vendors

- Coordinate with Spares and warehouse team for mechanic work to be done in-house.

- Liaoning with CX - OPS, Refurb and Spares team.

- Timely Resolution to Queries and Complaints raised.

- Generation of Daily and Monthly Reports

- Managing and Optimizing the Monthly Budget Assigned

- Handling service team, guiding them and focusing on product performance and customer feedback.

- Handling customer relations/calls & interfacing with the customers in order to understand their requirements & subsequent repairs.

- Attend all kinds of breakdown calls received from the customers & ensure timely servicing at the customer's place.

- Work with the internal Customer Service team to provide claim wise necessary information so that timely closure along with dates can be communicated to the customer.

- Maintain claim-wise data, should be conversant in using mobile/desktop applications.

- Ensure achievement of sales targets with respect to Door-2-Door servicing.

Key Behavioral / Skill Requirements : 

- Minimum 2 years of experience of Team Handling

- Has a keen eye for details, data interpretation and making a logical inference

- Ability to work as an Individual Contributor

- Ability to adapt to the ever changing needs of a Startup

- Takes accountability to solve problems and escalate at the right time to right people

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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