Post Sales Services - Assistant Manager 

Key Responsibilities & Deliverables :

- Taking care of Customer Post Sales Services and Query

- From Complaint handling to Resolution using Field Mechanics

- Rectifying Customers Complaints

- Conduct a Root Cause Analysis to understand the problem the customer is facing.

- Plan journey for mechanics along with scheduling, ensure proper coordination is done so that there are no gaps while execution.

- To ensure timely submission of the Solutions to the customer for spare parts and service contracts

- Ensure submission of relevant bills & invoices for work done through service centers / external vendors

- Coordinate with Spares and warehouse team for mechanic work to be done in-house.

- Liaoning with CX - OPS, Refurb and Spares team.

- Timely Resolution to Queries and Complaints raised.

- Generation of Daily and Monthly Reports

- Managing and Optimizing the Monthly Budget Assigned

- Handling service team, guiding them and focusing on product performance and customer feedback.

- Handling customer relations/calls & interfacing with the customers in order to understand their requirements & subsequent repairs.

- Attend all kinds of breakdown calls received from the customers & ensure timely servicing at the customer's place.

- Work with the internal Customer Service team to provide claim wise necessary information so that timely closure along with dates can be communicated to the customer.

- Maintain claim-wise data, should be conversant in using mobile/desktop applications.

- Ensure achievement of sales targets with respect to Door-2-Door servicing.

Key Behavioral / Skill Requirements : 

- Minimum 2 years of experience of Team Handling

- Has a keen eye for details, data interpretation and making a logical inference

- Ability to work as an Individual Contributor

- Ability to adapt to the ever changing needs of a Startup

- Takes accountability to solve problems and escalate at the right time to right people

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