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05/01 Shashi
HR at Credihealth

Views:51 Applications:10 Rec. Actions:Recruiter Actions:1

Credihealth - Executive - Customer Care (1-3 yrs)

Gurgaon/Gurugram Job Code: 192496

Customer care Executive


Position : Telecaller

Experience: 6 Months to 1 Yea

Job Details :

- Answer and make calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications.

- Follow up to ensure that appropriate actions were taken on customers' requests.

- Refer unresolved customer grievances or special requests to designated departments for further investigation.

Responsibilities and Duties :

- Will be responsible to handle inbound calls from the prospective customers and convert them into confirmed client.

- Applicant must enjoy working in a fast-paced environment and be able to thrive under pressure and achieve sales targets.

- Should be a good seller and understand the customer requirement and based on the same should be able to sale the product/medicine.

- Strong Inbound / Outbound call handling Experience

- Should have Excellent Hindi and English communication skill and Convincing power

- Should be open minded and ready to learn.

- Follow-up with customers & internal team.

- Demonstrate value, negotiate and close new customers.

What is in it for you?

- Defined career progression and incentive structure

- We have excited salary and Incentive packages for those who perform with great Zeal

- Creating Value proposition for customers selling and providing the right information of services.

- Regular Trainings for skill enhancement

Shift:Day shift ( 9:30-7:30pm)

Required Experience, Skills and Qualifications :

- Preferably from Healthcare / Health Insurance sector/ E-commerce Industry / Telecom Industry.

- Ability to listen and active problem-solving skills

- Good interpersonal skills

- Must have excellent english communication.

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