Customer Service Specialist Profile 

Location : Indiranagar

About Us:

CRED is a community of the most creditworthy people in India who manage and pay their credit cards while unlocking rewards from a wide collection of premium brands. CRED has raised a seed round of $25 million USD led by Sequoia Capital, Ribbit Capital, and 4 other investors.

At CRED, you will learn and collaborate with team members from Google, Flipkart, Mckinsey, Myntra, Sequoia, Go-JEK, Grab, Ixigo, Amazon and Uber.

You will work in a high growth early-stage environment with constant change and chaos. We are an honest and passionate team looking to change the trust, luxury, and finance experience in India. We are driven by the mission and the inspiring team around us.

What you'll do :

1) Be a Problem-solving expert with Business Acumen :

- Understand and demonstrate value to the customer.

- Discover and solve stated and not stated customer problems over calls/chats/emails.

- Proactive in identifying the root cause of the issue and work towards eliminating this cause internally.

- Manage and resolve issues faced during customer lifecycle.

- Work with cross-functional teams to ensure customer satisfaction.

- Manage customer expectations in terms of what the product can and cannot achieve.

- Manage account health and identify opportunities to improve product offering.

- Act as the voice of the customer for other teams within Cred, in particular, the product team.

2) Working with people :

- Work with cross-functional teams to ensure customer satisfaction.

- Manage customer expectations in terms of what the product can and cannot achieve.

- Collaborate with customers and be able to see situations from multiple perspectives.

You should apply If you are :

- Interested in handling premium/luxury market customers over calls/chats/email

- Open to work in Rotational Shifts & Week-offs.

- Five day working, open to stretch as per business needs.

- Excellent written and verbal communication skills.

- Does not need structure, eager to carve own path.

Website : www.cred.club

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