HR at CRED
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CRED - Customer Success/Customer Support Role (1-5 yrs)
Hiring For : Customer Success / Customer Support
You'll be:
- Problem solving expert with Business Acumen
- Understand and demonstrate value to the customer
- Discover and solve stated and not stated customer problems.
- Proactive in identifying the root cause of the issue and work towards eliminating this cause internally
- Manage and resolve issues faced during customer lifecycle
- Drive product adoption and ensure exceptional user experience
Sharing Product Perspective :
- Manage account health and identify opportunities to improve product offering
- Act as the voice of the customer for other teams within Dreamplug, in particular, the product team.
Working with people
- Work with cross-functional teams to ensure customer satisfaction
- Manage customer expectations in terms of what the product can and cannot achieve
- Collaborate with customers and be able to see situations from multiple perspectives
You are :
- Minimum one year Customer Success/Support experience handling premium/luxury market customers
- Open to work in General rotational Shifts
- Excellent written and verbal communication skills
- General athlete, jack-of-all-trades, and strong business acumen
- Hungry and humble, low ego and willing to do whatever it takes to succeed
- Thoughtful, curious and a problem-solver
- Personable and collaborative, able to work across teams and functions
- Does not need structure, eager to carve own path
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
