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25/11 Supriya
HR at Creators Club Pvt Ltd

Views:3 Applications:3 Rec. Actions:Recruiter Actions:3

Creators Club - Executive - Customer Support (1-3 yrs)

Any Location Job Code: 186848

Greetings from- Creators club pvt ltd

Cre Club is redefining social commerce by building India's first social payment method which allows shoppers to pay by social media post at point of sale. We aim to harness the power of word of mouth marketing by democratizing influencer perks, down to the 99% of the social media users and develop a community where the brand and customer - synergistically interact with each other-

Creators club Now Jelly Buzz

Jelly Buzz:

India's 1st Social Capital Payment Method

With Jelly, we enable consumers to pay with Instagram posts at Point of Sale while shopping from their favorite brands. We empower brands by automating and digitising Word of Mouth at scale leading to increase in conversions, awareness, engagement, loyalty, and sales. All of this, by harnessing untapped consumer potential.

We help brands know more about their consumers, identify the creative ones, and provide tools to drive engagement and business through the consumers. We aim to increase the purchasing power of consumers by rerouting humongous marketing spends back into their pockets.

We are Hiring- Customer support Executive

Roles :

- KRA's (Key Responsibility Areas): Customer Relationship Management:

- Manage relationship with customers professionally to provide information about products and services.

- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

- Follow up to ensure that appropriate actions were taken by the customer.

- Refer unresolved customer grievances or special requests to designated departments for further investigation.

- Coordination with the internal team for to ensure proper delivery of service to customers.

Requirements :

- Skill-Sets Required: Advanced proficiency & Fluency in English & Hindi. MS Office - Word & Excel

- We are looking for only immediate joiner with 1- 2year experience

- Working days-6days

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