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22/07 HR
HR Consultant at Covie Ventures

Views:355 Applications:163 Rec. Actions:Recruiter Actions:89

Covie - Manager - Sales/Community Management (4-8 yrs)

Bangalore Job Code: 168254

Covie Ventures

About the Company : 

Covie is building sustainable coliving communities for young professionals, students and senior citizens through its verticals Covie, Covie Ed and Covie Plus respectively. Covie is for those who love their freedom, the movers & shakers, newly-weds, indulgent travellers, digital nomads, creators, entrepreneurs, sports teams, summer school learners, new relocating employees, and thinkers.

Covie is designed to create a community of collaborative and inspiring environments through its professionally managed coliving spaces that brings out the best in people.

Our mission is to build and deliver premium and vibrant coliving experiences for our community via effective technology & great infrastructure. We believe in creating community not just by place but also by giving them opportunity to express themselves & through various events & collaborations. With our screening process we make sure that the community flourish itself by putting people of the same interest together.

We would launch Covie approximately with 3000+ beds and would be at 10,000 by the year end with focus on cities like Pune, Mumbai and Bangalore.

- Covie : Just Move In-

Why Covie?

Covie is an equal opportunity employer, having a highly performance driven culture and provides an environment to excel and unleash every employee's potential. The culture is also open and transparent and encourages every employee to demonstrate leadership skills and provides opportunities for innovation and individual thinking.

Sales / Community Manager - Bangalore

Overall purpose

The role of a community manager is to create a very positive client experience and help to build a loyal audience or group of core consumers connected by a similar interest in co-living. He / she will be the face of the organisation and act as its brand ambassador, engaging with potential customers and building relationships with existing ones. A community manager is the person responsible for managing, improving, and leveraging relationships within the co-living space.

Role and Responsibilities :

- Customer facing role

- Understand the needs of all the members

- Maximize customer satisfaction through regular customer engagement

- Solve customer needs and requirements by self at the first level and escalate those which are unresolved

- Close the loop on the escalated problem raised by customers by providing the right solution in the quickest possible turnaround time

- Solicit and collect feedback from members to analyze where service could be improved

Sales role

Lead generation & sales conversion : 

- Identify the right channels and source various sales opportunities through inbound lead follow - up, outbound cold calls and emails

- Drive efficiency of lead generation through offline and online marketing

- Strike strategic alliances with channel partners

- Document sales by creating or updating customer profile records

- Close sales and achieve the quarterly targets assigned

Administrative role

- Manage and assign roles and responsibilities across the customer service, maintenance, and housekeeping teams

- Act as the liaison between the community team and operations and facility management contractor for any escalated issues

- Prioritize daily issues and effectively delegate responsibilities to make sure deadlines and proper completion is done of tasks

- Effectively manage all external vendors and partners and be the one point of contact and communication with all parties involved

Event management role

- Organise and manage events for the community, fun sessions, social events, create networking opportunities and encourage clients to participate

- Collect social proofs through testimonials, referrals, check-ins and content like images and videos

- Liaison with event partners on a regular basis to ensure continuity of the events being conducted as well as manage its efficient execution

Other responsibilities :

- Conduct competitive analysis, evaluate the best practices in the co-living space in the market and analyze what new practices can be incorporated internally

- Recruit, train and motivate new members / interns

- Manage interns, guide them in their work and be responsible for their accountability

- Follow-up and control department budget and spending

- Summary of Experience and Competencies required (knowledge, skill and behaviour)

- Possess at least 2 years of experience in hospitality, event management, client facing roles, co-living spaces and / or in the services sector

- Strong project management, organization and event management skills is a requirement

- Must have experience in leading a team of more than 3/4 people junior associates

- Should be a natural leader, comfortable in a multicultural environment, and lead through example

- Excellent communication skills, in the written and well as verbal form is a must

- Should be able to adapt to changing situations, different types of customers and manage crisis situations

- Ability to use existing resources and network extensively, picking up the right connects and using them as and when needed is important

- Should possess a pleasing and charming personality, patience, grace and tact

- Should have a demonstrated ability to be open to different types of work and responsibilities, understand the startup scenario of a boundary less role and adapt accordingly

- Should be highly resourceful and be able to put together things and actions very effectively and efficiently

- Have great customer interaction abilities, show willingness to listen and then act

- Should be detail oriented, methodical and systematic in work approach

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