Job Purpose

- The creation and conversion to sale of high quality tailor-made itineraries for current and future clients to your region. You are ultimately responsible for planning, selling and implementation of itineraries.

- To make the most of every single genuine 'sales enquiry' received. You need to be able to differentiate between good and bad leads so that we maximise revenue and profit.

- To ensure the product sold to our clients and the supporting information is to the highest standard.

- To achieve levels of client service at all stages of the process to engender repeat business.

- To take appropriate opportunities to up-sell and switch-sell to the company's preferred products.

- Interacting with our clients mostly over the telephone - with some face to face meetings either in the office or at PR events.

- Keeping in touch with product developments in your region, ensuring that you remain a true country specialist with up to date commercial knowledge and understanding of hotels/flights/infrastructure.

- Demonstrating a total commitment to customer service. It's your goal to ensure all clients return home having had a trip which exceeds their expectations.

Person Specification :

Essential:

- Knowledge/experience of countries or region of speciality.

- Previous sales experience, especially in Travel Industry and Tour Operations.

- Strong communication skills.

- Customer service & selling skills.

- Results orientated.

- Strong organisation & time management skills.

- Desirable though not essential, A driving licence is required for some familiarization trips (including UK, North America, and Australia)

- Desirable with GDS experience, preferable if any IATA certifications.

Desired:

- Previous travel industry experience is a must.

- Qualified to degree level or equivalent.

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