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13/11 Nancy Patel
HR Recruiter at Job Consultant

Views:7 Applications:10 Rec. Actions:Recruiter Actions:1

Counter Sales Professional - Beauty & Hair saloon (3-12 yrs)

Surat Job Code: 185012

- To lead the Front office team towards achieving the highest standards of client services.

- To achieve team and individual sales targets while converting all leads into Studio walk-ins.

- Handling inquiries on phone as well as on emails.

- Ensure that all the Brand Standards are followed.

- Monitor front office personnel to ensure clients receive prompt, cordial attention and personal recognition

- Monitor each and every front Office task and Guest Relations personnel.

- Compile statistics for front office and provide reports relating to that area

- Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of self and colleagues at front Office.

- Coordinate with contact Center & pan India head FD head according to protocol.

- Coordinate with Studio Manager, Consultant to assign consultation scheduling

- Prepare all weekly and monthly reports

- Delegate duties & responsibilities to FD team

- Schedule FD staff with SM to ensure studio has support required

- Ensure all monetary transaction are conducted & consulted according as per protocol

- Coordinate with accounts department on all monetary transactions, quotations,receipts

- Maintains walking relationships, communication with all departments and coordinates accordingly

- Resolves guest problems as per international standard, quality effectively and courteously

- Maintains all patient data in software as per protocol

- Ensuring targets for FD are met.

Desired Candidate Profile :

- Good & Pleasing Communication Skills in English, Hindi.

- Excellent telephone courtesy & client handling skill.

- Routine operations management knowledge.

- Should be highly motivated & result oriented.

- Strong client management skills.

- Should be Presentable.

- Candidate with hospitality industry with proper dedication towards Front Office would be preferred.

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