Manager HR at Cospower India Energy Pvt Ltd
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Cospower Engineering - Executive - Customer Support (1-4 yrs)
- Manage incoming calls and generate complaint no.
- Identify and assess customers- needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- MIS data management, Good knowledge of Excel
- Ability to learn new technologies
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
