HR Recruiter at Cosmic Strands ePublishing Pvt Ltd
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Cosmic Strands - Executive - Client Servicing (1-3 yrs)
Client Servicing Executive
Be the single point of contact for all communication related aspects. Act as a liaison between client and internal departments. Interact with clients through email, telephone or through other means to resolve client queries.
Duties and Responsibilities :
- Essentially establish and cultivate relationships with the clients.
- Respond to client inquiries and find solutions to client issues such as project status, updates, feedback or any other inquiry.
- Responsible for ensuring the needs of the clients are met so that they are satisfied and leads to increase in the profit of the organization.
- Should be a strategic planner and have a strong understanding of the company and its services to answer client queries.
- Make accurate database of client enquiry details.
- Prepare, plan, and executive weekly schedule and activities.
Desired Skills :
- Excellent written and verbal communication skills.
- Excellent understanding of data and generate reports.
- Must be proactive. Effective team handling and time management skills.
- Strong customer service and interpersonal, networking skills.