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19/11 Vidya
HR Recruiter at Cosmic Strands ePublishing Pvt Ltd

Views:52 Applications:24 Rec. Actions:Recruiter Actions:22

Cosmic Strands - Executive - Client Servicing (1-3 yrs)

Bangalore Job Code: 99091

 Client Servicing Executive


Overview :

Be the single point of contact for all communication related aspects. Act as a liaison between client and internal departments. Interact with clients through email, telephone or through other means to resolve client queries.

Duties and Responsibilities :

- Essentially establish and cultivate relationships with the clients.

- Respond to client inquiries and find solutions to client issues such as project status, updates, feedback or any other inquiry.

- Responsible for ensuring the needs of the clients are met so that they are satisfied and leads to increase in the profit of the organization.

- Should be a strategic planner and have a strong understanding of the company and its services to answer client queries.

- Make accurate database of client enquiry details.

- Prepare, plan, and executive weekly schedule and activities.

Desired Skills :

- Excellent written and verbal communication skills.

- Excellent understanding of data and generate reports.

- Must be proactive. Effective team handling and time management skills.

- Strong customer service and interpersonal, networking skills.

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