Key Account Manager

Responsibilities :

- Developing and managing solid relationships with Key Accounts B2B (Schools, colleges, universities)

- Addressing and resolving key clients' complaints.

- Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers as well as hunting for new accounts

- Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.

- Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals

- Acting as the main point of contact between key clients and internal teams.

- Achieving monthly/quarterly sales targets from existing and through new accounts.

- Coordinating pre-sales and post-sales follow up

- Achieving and exceeding weekly and monthly KPIs

- Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients' needs are met.

- Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.

- Key Accounts Analysis

- Monitoring market trends and providing regular competitor feedback

Key Account Manager Requirements :

- You should have a diploma/degree in Sales, Marketing, Business Administration or related field.

- Proven experience in key account management and delivering client-focused solutions.

- Proficient in Microsoft Office applications as well as familiarity with CRM software (eg. Sales force), would be a plus.

- Willing to travel to attend meetings, conventions and for demos.

- The ability to build rapport with key clients.

- The ability to handle multiple client accounts.

- Strong negotiation and leadership skills.

- Exceptional customer service skills.

- Excellent communication skills.

Note : Travelling (International/ National) Is Mandatory. If You are Not Willing To Travel, Please Do Not Apply.

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