Sr.IT Recruiter at Naukri Mania
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Consultant - Loyalty Sales - Hospitality (2-3 yrs)
Position : Loyalty Sales Consultant
Reporting To : Regional Manager
Location : Mumbai
Job Purpose :
Key Interactions :
Internal External :
- Interaction with admin in Mumbai for sales processing's.
- Interaction with T&C for T&C related queries & grievances.
- Interaction with Regional manager/Assistant Manager/ Assistant Manager Training for program queries.
- Interaction with customers for sales, renewal and courtesy calling.
Key Responsibilities :
- Lead Generation
- Acquire personal Leads to complete Sales calling
- Perform Lead generation calls daily. Selling Use various leads sources provided to generate phone sales
- Follow Sales script for each call- AIDA methodology
- Obtain referrals as part of each sales call Actively celebrate daily new sales within team
- Courtesy call new sales within 8 months and 11 months calls - as directed
- Renewal (If applicable)Follow renewal script for renewal calls
- Obtain referrals as part of renewal call
- Updating renewal member information on renewal sales form
- Maintain renewal statistics for every renewal call
- Contact renewals as per Renewal policy
- Administration Document sales at the end of the call
- Place all sales documents in the allocated area for Administration officer 5th Other Functions
- Cash pick ups or any member interaction as and when advised by the Hyderabad office
- Participate in team projects.
- Adhere to all Accor Advantage Plus T&C and sales policies as outlined in your People Plus, Training Manual and Renewal Manual.
- Main Complexity/Critical Issues in the Job3 new sales per week 10 referrals / 4hrs (minimum) Converting 55% of 1st year renewals, 65% of 2nd years, 70% 3rd 0r above.
Profile :
- Knowledge and Experience
- Minimum 2 years of experience in outbound sales preferably from hotel industry
- Computer literacy Strong verbal and written communications skills Fluent English.
- Networking and relationship Building
Competencies :
- Good interpersonal skills with ability to communicate with all types of customers
- Serviced oriented with an eye for details
- Good team working skills and able to work effectively and contribute in a team
- Good written and verbal communication skills
- Lateral thinking, Persistent and Persuasive/Influencing
- Innovative and Consultative skills
- Positive, flexible and Enthusiastic
- Ability to work to deadlines
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
