Associate Manager at Digit Insurance
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Consultant - Customer Happiness (0-5 yrs)
Process : Inbound Customer Care.
Below is the job description of the role -
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call centre team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
Looking for candidates who have -
- Excellent Verbal and Written communication Skills. - (ENGLISH AND HINDI)
- Preferable experience in Voice Process
- Willing to work in rotational shift & work from office only
Office Location : - A803 & A 804, 8th floor, Ratnakar Nine Square, near Keshav Baugh Party Plot, Vastrapur, Ahmedabad - 380015