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25/05 Saba Shaikh
Associate Manager at Digit Insurance

Views:112 Applications:16 Rec. Actions:Recruiter Actions:8

Consultant - Customer Happiness (0-5 yrs)

Ahmedabad Job Code: 274552

Process : Inbound Customer Care.

Below is the job description of the role -

- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

- Building lasting relationships with clients and other call centre team members based on trust and reliability.

- Utilizing software, databases, scripts, and tools appropriately.

- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.

- Taking part in training and other learning opportunities to expand knowledge of company and position.

- Adhering to all company policies and procedures.

Looking for candidates who have -

- Excellent Verbal and Written communication Skills. - (ENGLISH AND HINDI)

- Preferable experience in Voice Process

- Willing to work in rotational shift & work from office only

Office Location : - A803 & A 804, 8th floor, Ratnakar Nine Square, near Keshav Baugh Party Plot, Vastrapur, Ahmedabad - 380015

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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