CPO at Connect And Heal Pvt. Ltd
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Connect & Heal - Executive - Customer Care & Operations (1-3 yrs)
- CNH is an integrated Health Maintenance Organization, provide 360-degree care through our core, in-house team of 250+ multidisciplinary doctors backed by a preferred network of specialist clinics, ambulance networks, hospitals, diagnostic centres, and pharmacies across 60+ cities.
About the role :
- Your main goal for this role will be to monitor each employee's work and provide excellent customer satisfaction to the customers. In this role, you will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner.
Responsibilities :
- Handling customer queries via any support channel
- Approach all queries with customer centric attitude
- Offering exceptional customer service and satisfaction
- Help build and improve processes
- Adhere to set standards of TAT and SLA
- Demonstrates customer empathy during all interactions with customers.
Candidate requirements :
1. 1 to 3 years' experience in a customer support role
2. Can handle voice and non-voice process (chat, email, phone)
3. Excellent interpersonal skills
4. Excellent written and oral communication skills in English and Hindi
5. A quick learner
6. Ability to make high quality decisions & Multi task.
